Terms & Conditions
If for any reason you are unhappy with an item you have purchased please get in touch. Within 14 days of purchase you are entitled to a full refund on the return of the items/s. I have made every offer to ensure that items are photographed and illustrated in a true fashion.
If you have booked a workshop and can no longer attend, within 14 days of purchase you are entitled to a full refund [unless the workshop has already commenced]. After 14 days from purchase a no refund is available, but you can of course transfer the ticket to a friend or relative instead. Online Instant Access workshops are not eligible for a refund as the content is instantly transferred upon purchase.
Should I need to cancel a workshop a full refund will be issued.
I offer free delivery in the UK using Royal Mail 2nd class
I aim to use environmentally friendly packaging options where I can and recycle packaging appropriately.
On dispatch of an item [purchased from my site] you will be sent an automated notification via email.
Deliveries outside the UK may incur local taxes, a customs declaration is required that details the contents of any foreign parcel. On purchases over £10 you may be charged import taxes/vat
So this is my no panic response to the new data protection situation.
If you chose to join my mailing list I shall keep your name and email address on my website's database.
You can join this list by submitting your details as the base of any of my webpages.
I don't share or sell this information in any way.
I shall send you 1 or 2 emails a month to keep you informed as to the progress of my creative work, workshops and exhibitions.
You are free to unsubscribe from this service at anytime by following the appropriate link on every newsletter
Making a purchase or booking a workshop requires me to collect further information [address & telephone number] I need this to provide an efficient service and this information is only used for the purchase/booking that you have made.
Making a purchase or booking a workshop does not mean you will receive my newsletters - you need to subscribe separately.
This site uses Facebook Pixel and Google Analytics to ensure it is optimised to suit those who are interested in my work and development.
I aim to be as transparent as possible, if you have any questions or queries relating to this policy please get in touch and I do my best to help in whatever way I can.
Many thanks, Dionne